From customer complaints to inspection reports, work accidents or meeting reports, your own forms are incorporated into GuardTek Ops Management and it becomes the core operations reporting tool.

With only a few clicks, you fill in all the details and define an action plan where necessary, assign people to this plan and follow-up.

From the top of your organization down to field supervisors, audit trail and follow-up become a performance advantage with strong impact on customer satisfaction.

Both a web-based solution as well as a laptop based client version are available so that you can directly report during a customer meeting, even if you don't have an available Internet connection at the time. Once a connection becomes available, the information is automatically synchronized with the server and action plans are delivered by email to the people involved.

Process Example

GuardTek Ops Management quickly becomes the central data collection point for operations reporting. The events, actions and plans you enter are seamlessly integrated into the application for a complete solution fitting your organization and your processes.

All operational activities are reported following the same guidelines. This enables your organization to simplify the different processes. From a report (e.g., a customer visit) to an event (e.g., a customer complaint), you create the different components (out-of-date orders, security officer reporting in late, invoice issues, etc.) along with the appropriate action plans.

Your entire organization can take advantage of GuardTek Ops. From field supervisors capturing data at the source of origin, to the CEO evaluating operations and making strategic decisions. GuardTek Ops is a feature-rich data collection and evaluation tool. It readily adapts to multi-office security operations and centralizes data in a single place for further analysis.

GuardTek Ops is a web-based solution that also comes with a Windows client version. This enables field personnel collecting data to work offline, avoiding time consuming rework and data entry back at the office. It allows the user to download specific information to his laptop and to report events without the need for an Internet connection. Once the user is back at the office, the information is easily synchronized with the system and action plans are promptly delivered to the appropriate people.

Field supervisors and managers need to be near your clients and your security officers, not at the office typing reports for hours every day. Thanks to GuardTek Ops, with or without Internet access, information is directly entered into the system eliminating any need for data transcription.

Capturing information on-the-fly, GuardTek Ops generates immediate time savings for your operation and guarantees the accuracy and delivery of important information. Not only do you take advantage of time savings but also ensure compliance with the terms of the client contract. Direct cost savings are realized with regard to paper, filing and phone expenses as most of this information is digitalized.

To increase performance and time savings, we highly recommend interfacing GuardTek Ops with your legacy system. By doing so, you will avoid rework and double data entry. Using the most standard and effective way, interfaces with legacy systems can usually be created in only a few days

Aside from star-up costs, you are charged monthly on a named user basis only. This means that you can easily anticipate your budget based on the number of staff who will be using the system. The many important benefits provided by GuardTek Ops assure a quick return on your investment

RTM Soft is an Application Service Provider which means that our application is installed on our secure server platform. All you require in Internet access while we take care of those elements that make for reliable and secure processing platform:24/7 supervision, automated backups, upgrades and security upgrades, periodic system audits – all activities that guarantee our clients the highest quality of service while eliminating extra work for your IT Department.

Your company may have specific requirements such as interfacing with a legacy system. We will gladly evaluate your requirements with you and determine how to integrate our software with yours at an affordable cost.